Our campuses will be closed on Thursday 30 May. Protests are expected to cause traffic disruptions. 

Student Services

If you need personal support, advice, or are experiencing something that is affecting your learning, please feel free to discuss any matter with your lecturer or a member of the Student Services and Student Support team.


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Haere mai and welcome to Future Skills

Sam Alavi

Haere mai and welcome to Future Skills

We are very pleased that you could join us on your education journey.

In line with our values, we constantly strive to provide a teaching and learning environment that is supportive, modern, fun and safe for both our staff and students.

We are committed to improving the lives of others through education and continue to provide our students with the most relevant and up to date education possible.

All our students graduate with a nationally recognised qualification and are well equipped with the skills and knowledge required for today’s professionals.

We hope that you will find your study with us both rewarding and relevant.

Sam Alavi

Our student services offer a range of advice and resources to help you succeed in your studies, and feel supported while at Future Skills Academy.

If there’s an issue that’s affecting your study that you want to talk about, or you need guidance to organise your work/life balance, we’re here to help!


If you have serious concerns about someone’s immediate safety, phone 111 or take them to the Accident and Emergency Department (A&E) at your nearest hospital. You can also call your nearest hospital, or your district health board’s psychiatric emergency service or mental health crisis assessment team. Remain with them and help them to stay safe until support arrives.

FOR URGENT HELP IN A MENTAL HEALTH CRISIS contact the Community Mental Health Urgent Response team: Central Auckland 0800 800 717, South Auckland 09 261 3700.

If you are pregnant while studying, you should seek advice from a Lead Maternity Carer and GP about continuing your studies.

We want students to be happy and to know where they can turn for help. Our staff are always available for a chat but if we are unable to provide the help you need, we will refer you to the right service. We encourage you to call the following services if you need extra support: 


Need to talk? 1737 – free call or text 
The Depression Helpline 0800 111 757 
Healthline 0800 611 116 
Lifeline 0800 543 354  
Samaritans 0800 726 666 
Youthline 0800 376 633 
Alcohol Drug Helpline 0800 787 797 

Go here for a comprehensive list of helplines and mental health services. 

Future Skills Academy is a safe environment where students are valued for their cultures, personalities and talents. We provide pastoral care support for every learner. Talk to us anytime about any issues that may be affecting your studies.  

All conversations are private and confidential. We will support healthy emotional development and want students to feel a sense of security on campus to break down any barriers to learning. You will get to know your pastoral care specialist at your orientation. 

Please feel free to discuss any matter with your tutor or our pastoral care specialists in our Student Support team. For more information email or phone 0800 888 001

Future Skills Academy offers learning support services. These practices ensure all students have an equal opportunity for success by addressing any barriers to learning. 

As your success is crucial, we are constantly striving to see you supported academically by your tutor and peers. Group academic workshops allow you to learn about various academic requirements such as paraphrasing, assessment requirements, and APA referencing.

Need help using your computer? We give students and staff basic IT support and training during the week (Monday and Tuesday) at our Manukau campus, and on Tuesday at Royal Oak. We teach learners how to use Microsoft Teams, how to navigate a computer and the net as well as how to use Microsoft Word, Power Point and Excel. You can also contact for help.